1) Mobile phones are not permitted to be visible or on in client areas such as treatment rooms and reception and must be set to silent at all times so as not to disrupt treatments.

2) Treatment timings must be adhered too as set out in brochure and consultation and changing time must not be included in any relaxation treatment.

3) No chatting at reception or discussing any personal or salon issues in front of clients.

4) Rooms should all be left clean and tidy after using and should be checked before taking client into any room for treatment.

5) No eating in treatment areas and no chewing gum while working.

6) No treatments to be carried out on yourself while in uniform including filing own nails in front of clients.

7) No deliveries or washing or other mess to be left at reception under any circumstances.

8) Be mindful of noise levels and other therapists who may have clients in for relaxation treatments nearby

9) Treatment notes must always be kept up to date. This is a legal & insurance requirement.

10) Everyone should be present and ready for huddle at the start of the day.

11) Full uniform must be worn at all times and grooming standards adhered too.

12) Be kind to each other!

13) The customer isn’t always right but they are always the customer!!!!!

General Rules