Job Descriptions
Job Purpose
The Receptionist ensures smooth front-of-house operations, delivering excellent client care through bookings, payments, and advice. They maintain a professional and welcoming reception area while supporting the overall salon experience.
Key Responsibilities
Welcome clients warmly and represent the Sleeping Beauty culture of service.
Handle bookings, payments, and reception services efficiently and courteously.
Recommend treatment upgrades and retail products.
Maintain accurate client records, ensuring GDPR compliance.
Complete daily reception checklists to avoid double bookings, deposit issues, or missed patch tests.
Maintain salon and reception cleanliness, including replenishing refreshments and supplies.
Monitor equipment and report issues promptly.
Follow health & safety and risk assessment procedures.
Handle daily banking and cash management in line with salon procedures.
Support stock management, including monthly stock takes, pricing, displays, and maintaining condition.
Delegation & Communication
Delegate appropriate tasks to junior staff when required.
Report client complaints or dissatisfaction to the manager immediately.
Keep treatment notes updated with client requests or messages.
Record and relay important information in the daily diary.
Attend meetings as required.